Deli Counter Shift Leader

General Purpose:
To provide an atmosphere that promotes excellent customer service through outstanding leadership and strong teambuilding skills. Maintain a high level of customer satisfaction in handling all inquiries, orders, special orders and returns.

Essential Duties & Responsibilities:
· Perform all Counter Clerk duties as well as additional supervisory duties listed below.
· Supervise duties of counter staff on a daily basis, keeping staff productive.
· Maintain clean and safe working environment according to Health Department regulations.
· Maintain clean and neat appearance in compliance with Dress Code policy.
· Monitor staff breaks in a timely and efficient manner.
· Assist Deli staff with customer service.
· Take special orders and follow through on them.
· Train new staff.
· Enforce store rules and policies.
· Assist other team members in achieving the goals of the department and the store.
· Adhere to all Deli and Store policies as outlined by the Deli Management and the employee handbook.
· Provide feedback to Counter Manager for performance evaluations.
· Assume ownership of Deli Counter operations in the absence of the Counter Manager, including supervising deli staff.
· Represent Jimbo's and store management.

Qualifications:
· Previous Food Service experience.
· Excellent customer service, communication, delegation, and organizational skills.
· Able to constructively address performance issues.
· Demonstrated ability to coach and motivate others.
· Capable of handling several tasks at once.
· Ability to lift 50 pounds.
Complete Food Handler's Certificate within 30 days of employment

* This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. This position description is subject to revision at any time.

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